Privacy Policy

This Privacy Policy details how your personal information is collected, used and shared when you visit or make a purchase from www.lizbeeandlulu.com (the “Site”).

Personal information we collect

We receive, collect, and store any information you enter on our website or provide us in any other way. Additionally, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to individual pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, e-mail, password, communications), payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you purchase on our website, as part of the process, we collect the personal information you give us, such as your name, address, and e-mail address. We will use your data for the specific reasons stated above only.

Why do we need all this information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services – generally, to enable us to fulfill any orders you have placed through our Site (your selection of items, payment processing, shipping details so you can receive the items, provide invoices and/or order confirmation, updates on the shipping status);
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages, only if in line with your preference settings;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which our business partners or we may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

We use the collected information to screen for potential risk and fraud (in particular, your IP address). We also use the information to improve and optimize our Site (e.g., on-site analytics browsing and interacting, so we can assess our marketing and advertising campaigns).

Occasionally, we may notify you regarding your account, troubleshoot any problems, resolve a dispute, collect fees owed, and send updates about our company. We may contact you via e-mail, telephone, text messages, and postal mail for these purposes.

How we collect information

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include a unique anonymous identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions on the Site, and collect data including your IP address, browser type, Internet service provider, referring or exit pages, and time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Payment information

Wix.com offers all direct payment gateways. These adhere to PCI-DSS standards as managed by the PCI Security Standards Council, which is a joint effort of major brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Sharing your personal information

We share your Personal Information with third parties to use your Personal Information, as described above. Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and general Wix.com applications. They store your data on secure servers behind a firewall. We also use Google Analytics to understand how our customers use the Site - read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

In exceptional circumstances, we may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive or protect our rights otherwise.

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

We process your information to fulfill our contract with you (for example, if you make an order through the Site) or otherwise to pursue our legitimate business interests listed above.

Additionally, please note that your information will be transferred outside of Europe, including Canada and the United States.

If you are a British or European resident. In that case, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We reserve the right to modify this privacy policy at any time to reflect changes to our practices or other regulatory, legal, or operational reasons. Changes and clarifications will immediately affect their posting on the website if we make material changes to this policy. We will notify you here of any changes to the information we collect, how we use it. Under what circumstances, if any, we use and/or disclose it.

Minors

The Site is not intended for individuals under the age of 16.

If you would like to: access, correct, amend or delete any personal information we have about you, contact us by e-mail at lulu@lizbeeandlulu.com or send us ordinary mail to:

LizBee & Lulu Ltd

RE: Privacy Compliance

2 Hornecourt Manor Farm Cottages, Hornecourt Hill, Horne, Horley RH6 9LB, United Kingdom.